Nobody was paid
Check that payouts are on and scheduled
Check that payouts are on and scheduled
In the dashboard, open Settings. Confirm Automatic payouts is on, and that the Time zone and Payout time are set to your local values, not UTC.
Check that the economy is enabled
Check that the economy is enabled
Economy enabled must be on. When it is off, income and payouts pause.
Check that at least one rule matches
Check that at least one rule matches
On Income, confirm at least one enabled source has an enabled role rule, and that members actually hold that role. A rule for a role nobody has pays nothing.
Check the payout day has not already run
Check the payout day has not already run
Each server is paid at most once per local day. If it is before your payout time, the run is simply still to come.
Check for a failed batch
Check for a failed batch
Open Payouts. If the latest batch is PARTIAL or FAILED, the reason is shown under its status.
A member is paid the wrong amount
Confirm which roles they hold
Confirm which roles they hold
Within a source, only the highest-paying role counts. Check the rules under that source and the role the member actually has.
Check the daily cap
Check the daily cap
If a daily cap is set, it limits the member’s total for the day, not each rule. The Income page shows when a cap applies.
Check for stale or missing roles
Check for stale or missing roles
If a role was deleted in Discord, its rule shows Role missing and pays nothing. Recreate the role or delete the rule.
Preview the calculation
Preview the calculation
Run
/economy roles member:<member> or open the member’s page in the dashboard to see the exact breakdown.The preview looks out of date
Member data is stale
Member data is stale
Civic will not pay from old data. When the data is out of date, the Payouts page shows a warning and the preview may miss recent role changes. It clears after the next resync. See Member sync.
A member cannot use a command
Wallet transfers are disabled
Wallet transfers are disabled
/deposit and /withdraw need Wallet transfers enabled in Settings.Member payments are disabled
Member payments are disabled
/pay needs Member payments enabled in Settings, and the sender needs enough in their wallet.Public balance lookups are disabled
Public balance lookups are disabled
Looking up another member needs View other members’ balances enabled. A member can always see their own balance.
The account is frozen
The account is frozen
A frozen account cannot send or move money. An administrator can unfreeze it.
An administrator cannot reach the dashboard
Check the permission
Check the permission
Dashboard access needs Manage Server, Administrator, or server ownership. If it was just changed, wait about 15 seconds for Discord’s cache to catch up.
Sign in again
Sign in again
Sessions last 7 days. If the session has ended, sign in again from the Civic website.
A server is missing from the dashboard
Refresh the list
Refresh the list
Click Refresh servers on the server list. Civic re-reads your server list from Discord.
Check installation
Check installation
If Civic is not in the server, the card shows Not installed. Click Add Civic to install it.
Civic’s messages are missing from a channel
Check channel permissions
Check channel permissions
Civic needs View Channel and Send Messages in the payout log channel. Re-check the channel’s permissions for Civic.
Still stuck? Contact support with your server name and what you expected to happen.