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To pay the right people, Civic needs to know who holds which roles — even when a member is offline and not cached by Discord.

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How Civic keeps up

A stored snapshot

Civic keeps its own record of each member and their roles, so a payout never depends on Discord being online at that exact moment.

Live updates

When someone joins, leaves or changes roles, Civic updates its record straight away.

Full resync

Civic periodically re-reads the whole member list to catch anything missed, and to mark members who have left.

Freshness check

A payout refuses to run if the member data is too old. Fresh data means correct pay.

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Who counts as eligible

  • A member must currently be in the server. Members who have left are not paid.
  • Bots are never paid.
  • A member must hold a role that matches an enabled rule.

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When data is stale

If the member data is out of date, Civic will not run a payout on it. You will see a warning on the Payouts page, and the run waits for a fresh resync.
This is a safety feature. Paying from stale data would pay people for roles they no longer hold.

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What this means in practice

You never need to “run a sync” by hand in normal use. Civic keeps itself current. If you have just made a large role change and want it reflected immediately, the next resync will pick it up; the Payouts page tells you whether the data is current.
Last modified on November 11, 2026