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The staff dashboard is where Civic’s support team works. It is separate from the per-server dashboard and is only visible to members of Civic’s support server who hold a staff role.
You reach the staff dashboard from the account menu (Staff dashboard) once a staff role has been granted. If you do not see it, ask an operator to give your support-server role a permission.

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Permissions

An operator maps each support-server role to one or more permissions under Staff dashboard → Permissions. The available permissions are: Civic operators — the Discord user IDs in the deployment’s CIVIC_OWNER_IDS setting — implicitly hold every permission, including bypass, and are the only accounts that can edit role permissions.

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Server access

The normal way to help a member is a support code:
  1. The member opens their server’s dashboard → Support access and generates a code. The code is shown once.
  2. They give the code to the support worker handling their ticket.
  3. The worker opens Staff dashboard → Server access, enters the code under Redeem a support code, and then opens the server.
Redeeming a code grants one hour of access to that server’s configuration. Access expires automatically and the worker can revoke it early from the same page. A code can only be redeemed once.
If you hold the Support bypass permission you can skip the code entirely and open a server directly by its id or by searching its name under Open a server.

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Audit log

Every staff action — role permission changes, support codes generated, redeemed or revoked, and temporary access granted or revoked — is recorded and shown under Staff dashboard → Audit log for anyone with the audit permission.
Last modified on November 11, 2026