> ## Documentation Index > Fetch the complete documentation index at: https://docs.civicbot.app/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Fixes for the most common problems. ## Nobody was paid > [accordion] Check that payouts are on and scheduled > > In the dashboard, open **Settings**. Confirm **Automatic payouts** is on, and that the **Time zone** and **Payout time** are set to your local values, not UTC. > [accordion] Check that the economy is enabled > > **Economy enabled** must be on. When it is off, income and payouts pause. > [accordion] Check that at least one rule matches > > On **Income**, confirm at least one enabled source has an enabled role rule, and that members actually hold that role. A rule for a role nobody has pays nothing. > [accordion] Check the payout day has not already run > > Each server is paid at most once per local day. If it is before your payout time, the run is simply still to come. > [accordion] Check for a failed batch > > Open **Payouts**. If the latest batch is **PARTIAL** or **FAILED**, the reason is shown under its status. ## A member is paid the wrong amount > [accordion] Confirm which roles they hold > > Within a source, only the highest-paying role counts. Check the rules under that source and the role the member actually has. > [accordion] Check the daily cap > > If a daily cap is set, it limits the member's total for the day, not each rule. The Income page shows when a cap applies. > [accordion] Check for stale or missing roles > > If a role was deleted in Discord, its rule shows **Role missing** and pays nothing. Recreate the role or delete the rule. > [accordion] Preview the calculation > > Run `/economy roles member:` or open the member's page in the dashboard to see the exact breakdown. ## The preview looks out of date > [accordion] Member data is stale > > Civic will not pay from old data. When the data is out of date, the **Payouts** page shows a warning and the preview may miss recent role changes. It clears after the next resync. See [Member sync](https://docs.civicbot.app/concepts/member-sync.md). ## A member cannot use a command > [accordion] Wallet transfers are disabled > > `/deposit` and `/withdraw` need **Wallet transfers** enabled in Settings. > [accordion] Member payments are disabled > > `/pay` needs **Member payments** enabled in Settings, and the sender needs enough in their **wallet**. > [accordion] Public balance lookups are disabled > > Looking up another member needs **View other members' balances** enabled. A member can always see their own balance. > [accordion] The account is frozen > > A frozen account cannot send or move money. An administrator can unfreeze it. ## An administrator cannot reach the dashboard > [accordion] Check the permission > > Dashboard access needs **Manage Server**, **Administrator**, or server ownership. If it was just changed, wait about 15 seconds for Discord's cache to catch up. > [accordion] Sign in again > > Sessions last 7 days. If the session has ended, sign in again from the [Civic website](https://civicbot.app). ## A server is missing from the dashboard > [accordion] Refresh the list > > Click **Refresh servers** on the server list. Civic re-reads your server list from Discord. > [accordion] Check installation > > If Civic is not in the server, the card shows **Not installed**. Click **Add Civic** to install it. ## Civic's messages are missing from a channel > [accordion] Check channel permissions > > Civic needs **View Channel** and **Send Messages** in the payout log channel. Re-check the channel's permissions for Civic. *** Still stuck? [Contact support](https://civicbot.app) with your server name and what you expected to happen. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.