> ## Documentation Index
> Fetch the complete documentation index at: https://docs.civicbot.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to common questions.

> [accordion] Do members need an account?
>
> No. Everyone gets a wallet and a bank automatically. A member's account is created the first time they earn or act.

> [accordion] How often are members paid?
>
> Once a day, at the time you set, on your server's own calendar day. See [How payouts work](https://docs.civicbot.app/concepts/payouts.md).

> [accordion] What is the difference between the wallet and the bank?
>
> Payments send from the **wallet**. The **bank** is for storing money. Your total is both added together. See [Balances](https://docs.civicbot.app/members/balances.md).

> [accordion] Can I pay someone from my bank?
>
> Not directly. Withdraw into your wallet first, then pay. See [Payments](https://docs.civicbot.app/members/payments.md).

> [accordion] Can a balance go negative?
>
> No. Member balances cannot go below zero. A payment or withdrawal larger than the balance is refused. See [Money and the ledger](https://docs.civicbot.app/concepts/money-and-ledger.md).

> [accordion] What happens if someone leaves the server?
>
> Their balance is kept. They stop earning and are not paid. If they rejoin, nothing is lost.

> [accordion] Can a member hold two roles that both pay?
>
> Yes. Within one source, only the highest-paying role counts. Roles in different sources add together. Bonuses always add. See [How income is calculated](https://docs.civicbot.app/concepts/income-rules.md).

> [accordion] How do I change the currency?
>
> In the dashboard under **Settings**, or with `/economy settings`. Changing decimal places changes how existing balances display.

> [accordion] Are bots paid?
>
> No. Bots never receive income and cannot send or receive payments.

> [accordion] Did we miss a payout day?
>
> Missed days are not back-paid. Civic resumes at the next scheduled time. See [How payouts work](https://docs.civicbot.app/concepts/payouts.md).

> [accordion] Who can change the economy?
>
> The server owner, anyone with **Administrator**, and anyone with **Manage Server**. See [Permissions](https://docs.civicbot.app/dashboard/permissions.md).

> [accordion] Can I give a member a correction?
>
> Yes — use `/economy adjust` or the member's page in the dashboard. Adjustments always need a reason and are logged.

## Still stuck?

See [Troubleshooting](https://docs.civicbot.app/help/troubleshooting.md), or [contact support](https://civicbot.app).


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