> ## Documentation Index
> Fetch the complete documentation index at: https://docs.civicbot.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Staff dashboard

> Support-server tools for Civic staff: server access, role permissions and the audit log.

The **staff dashboard** is where Civic's support team works. It is separate from the per-server dashboard and is only visible to members of Civic's **support server** who hold a staff role.

> [!WARNING]
>
> You reach the staff dashboard from the account menu (**Staff dashboard**) once a staff role has been granted. If you do not see it, ask an operator to give your support-server role a permission.

## Permissions

An operator maps each support-server role to one or more permissions under **Staff dashboard → Permissions**. The available permissions are:

| Permission | What it grants |
| - | - |
| Staff dashboard | Open the staff dashboard at all. |
| Server support | Redeem support codes and manage temporary server access. |
| Support bypass | Open any server's configuration by id or name **without** a support code. Trusted staff only. |
| Bot icons | Edit the global [Bot icons](https://docs.civicbot.app/dashboard/bot-icons.md). |
| Staff audit log | Read the staff action history. |

Civic operators — the Discord user IDs in the deployment's `CIVIC_OWNER_IDS` setting — implicitly hold **every** permission, including bypass, and are the only accounts that can edit role permissions.

## Server access

The normal way to help a member is a **support code**:

1. The member opens **their server's dashboard → Support access** and generates a code. The code is shown once.
2. They give the code to the support worker handling their ticket.
3. The worker opens **Staff dashboard → Server access**, enters the code under **Redeem a support code**, and then opens the server.

> [!NOTE]
>
> Redeeming a code grants **one hour** of access to that server's configuration. Access expires automatically and the worker can revoke it early from the same page. A code can only be redeemed once.

If you hold the **Support bypass** permission you can skip the code entirely and open a server directly by its id or by searching its name under **Open a server**.

## Audit log

Every staff action — role permission changes, support codes generated, redeemed or revoked, and temporary access granted or revoked — is recorded and shown under **Staff dashboard → Audit log** for anyone with the audit permission.


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